Privacy Policy

How Interpreter24 collects, uses, and protects personal and operational data.

01

Introduction

This Privacy Policy explains how Interpreter24 handles information when you use our website, applications, and related services. It applies to customers, prospects, operators, and authorized users interacting with our platform.

02

Data We Collect

We may collect account and contact details (such as name, company, email, and billing information), technical data (such as device and application logs), and service usage data needed to operate, secure, and improve Interpreter24.

03

Event and Audio-Related Data

Depending on your configuration, speech, captions, translations, and related metadata may be processed during live operation. Data flows may involve local processing, cloud services, or both, depending on the selected commercial model and provider setup.

04

How We Use Data

We use information to provide services, authenticate users, manage subscriptions and billing, support customer requests, monitor performance, prevent abuse, and maintain security. We may also use aggregated or de-identified information to improve product quality.

05

Legal Bases and Permissions

Where required by law, we process data based on contractual necessity, legitimate interests, legal obligations, or consent. You are responsible for obtaining any required participant notices or permissions for recording, transcription, and translation in your events.

06

Data Sharing

We may share data with trusted subprocessors and infrastructure partners strictly as needed to operate Interpreter24. We may also disclose information when required by applicable law, legal process, or to protect rights, security, and service integrity.

07

Third-Party Providers

If you use external AI providers through your own accounts, their policies and terms apply to that processing. You are responsible for configuring and managing those providers in compliance with your obligations and local regulations.

08

Data Retention

We retain information only as long as needed for service delivery, support, legal compliance, and legitimate business purposes. Retention periods may vary by data type, service model, and contractual requirements.

09

Security Measures

We implement reasonable technical and organizational controls to protect data against unauthorized access, disclosure, alteration, and loss. No system is fully risk-free, so customers should also apply suitable safeguards for their event operations.

10

International Transfers

Where data is transferred across jurisdictions, we apply appropriate safeguards as required by applicable law and contractual commitments with subprocessors and service partners.

11

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of personal data, and to request a copy of your data. To submit a request, contact us using the details below.

12

Policy Updates

We may update this Privacy Policy periodically. The latest version is published on this page and applies from the date of publication unless stated otherwise.