Legal

Refund Policy

This page explains how refund requests are handled for Interpreter24, a product of InterpretBank, purchases by Paddle which acts as Merchant of Record.

01

Merchant of Record

Paddle acts as Merchant of Record for eligible Interpreter24 purchases. This means Paddle may handle payment processing, invoicing, tax collection, and refund administration on our behalf.

02

How to request a refund

You can request a refund within 14 days of your purchase by contacting us at info@interpreter24.com with your purchase details, the organization name, and the reason for the request. Where Paddle is the Merchant of Record, the refund may be reviewed or processed through Paddle according to the transaction record.

03

Review of refund requests

Refund requests are reviewed case by case. We may consider factors such as duplicate charges, technical issues that materially prevented service use, billing mistakes, or other exceptional circumstances supported by the transaction history.

04

Timing

If a refund is approved, the time required for the funds to appear back in your account depends on the payment method, Paddle, and the policies of your bank or payment provider.